--- title: "FAQ" id: "16969" type: "page" slug: "faq" published_at: "2026-09-03T15:43:08+00:00" modified_at: "2026-09-03T19:08:57+00:00" url: "https://www.certifymeonline.net/faq/" markdown_url: "https://www.certifymeonline.net/faq.md" excerpt: "CertifyMeOnline.net — Frequently Asked Questions Questions about buying, taking, and using our certification courses. If you’re looking for what OSHA actually requires, that’s on our OSHA scissor […]" --- [Skip to main content](#content) # CertifyMeOnline.net — Frequently Asked Questions Questions about buying, taking, and using our certification courses. If you’re looking for what OSHA actually requires, that’s on our [OSHA scissor lift certification requirements](https://www.certifymeonline.net/osha-scissor-lift-certification-requirements/) page. If your question isn’t here, call us at (602) 277-0615 — we always answer the phone. ## Buying ### How much does certification cost, and what does the price include? **$75 per operator** for aerial lift certification. One course covers aerial lifts, scissor lifts, boom lifts, and cherry pickers — the mobile elevating work platforms most crews run — so an operator who works across more than one type doesn’t pay twice or sit through two programs. That $75 includes the online course and test, a printable certificate and operator card, a wallet card mailed to you, the onsite evaluation checklist your evaluator completes and signs, and free renewals for life. We certify more than aerial lifts, and those are priced separately: - **Aerial Lift Trainer Certification** — $149, qualifies a supervisor to run your hands-on evaluations in-house - **Fall Protection Video Certification** — $49, under an hour, sold per person - **Telehandlers and rough terrain forklifts (Class 7)** — $59.95, a separate course from aerial lift certification - **Warehouse and order picker forklifts** — $59.95 per class, or $149 for all forklift classes together - **HAZWOPER, HazCom, scaffolding, and supervisor packages** — $75 to $199 depending on the course All prices are in US dollars, per person, with no volume minimums or tiers. Register your company free and pay only for the operators you enroll. [See all courses and pricing →](https://www.certifymeonline.net/online-certification-courses/) ### Do you offer group or volume pricing? It’s a flat **$75 per operator**, whether you’re certifying one person or a hundred. No minimums, no tiers, no quote to chase down — the price on the site is the price you pay. Registering your company is free, and you only pay for operators you actually enroll. Add people whenever you need to: new hires enroll at the same $75, and renewals for anyone already certified stay free for life. If you’re setting up a large account or need something structured differently, call us at (602) 277-0615. ### Can I buy this for myself, or does it have to go through my employer? Either works. If you’re buying for yourself, register with your own name in the company field; the system is built to handle it. One thing to be clear about, because nobody else in this industry says it: **certification is not fully portable.** The classroom training record travels with you. The hands-on evaluation doesn’t. A new employer is legally responsible for confirming you’re competent on their equipment at their site, so most will want to observe you and sign their own evaluation. What you’re buying as an individual is a genuine head start and a documented training record, not a card that lets you skip a new employer’s process. Buy it knowing that, and it’s good value. ### What payment methods do you accept? Visa, Mastercard, American Express, and Discover. PayPal, Apple Pay, and Google Pay where available. All transactions run over encrypted HTTPS and are processed to PCI security standards. Prices are in US dollars, if you’re paying from outside the US, check the exchange rate with your card issuer. ### What's your refund policy? **Any time, for any reason.** Every online course carries a 100% money-back guarantee with no time limit. Email or call us with a reason and we’ll refund it — there’s nothing to argue about. Full terms are on our [fulfillment policy](https://www.certifymeonline.net/fulfillment-policy/) page. ### Do we pay again when operators renew? No. Renewals are free, for life. Your operators log back in, complete the renewal, and print an updated card — no retest fee, no second purchase, no expiring account. Most employers renew on a three-year cycle. That interval comes from the ANSI/SAIA A92.24 training standard, not from OSHA; neither the aerial lift standards nor the scaffold standard sets a calendar deadline. What they do require is retraining sooner when an operator is observed working unsafely, is involved in an accident or near-miss, receives an unsatisfactory evaluation, is assigned a different type of lift, or when worksite conditions change. Those triggers override any schedule, and our renewals are free however often you hit them. [More on free 3-year renewals →](https://www.certifymeonline.net/3-year-renewal/) ## Taking the course ### How does it work, start to finish? Five steps: 1. **Register your company.** Free; takes a couple of minutes. Individuals use their own name here. 2. **Register your operators.** Add each person who needs certifying. 3. **Operators log in** with their own username and password. 4. **They take the course and test** — about an hour, at their own pace. 5. **Print everything.** Certificate, operator card, and the onsite evaluation checklist, available the moment they pass. Then a qualified person at your company completes the hands-on evaluation and signs the checklist. That’s the part we can’t do for you — see below. ### How long does your course take? About 60 minutes. It’s self-paced with no time limit, so operators can stop and pick up where they left off. Most finish in one sitting. ### What do we need to take it? Can an operator stop and come back? Any device with a web browser and an internet connection — phone, tablet, laptop, or desktop. Nothing to install. Progress saves automatically, so an operator can stop mid-course and resume later. Logins never expire, which means the account stays active for renewals and for reprinting forms years down the line. ### What happens if someone fails the test? They retake it at no extra charge, as many times as it takes. That isn’t us making the test easy — it’s how competency-based training is supposed to work. The point is that an operator finishes knowing the material, not that they cleared a hurdle on the first attempt. An operator who needed two attempts and now understands load charts is a better outcome than one who guessed correctly once. ### Is the course available in Spanish? Yes, the following course are available in Spanish: 1. [Aerial Lift Operator Certification](https://www.certifymeonline.net/training-certification/) 2. [Fall Protection Video Certification](https://www.certifymeonline.net/fall-protection-certification/) You can select those courses in your cart, and then toggle them to Spanish inside your employer portal. ### Who writes your courses, and how do you keep them current? Our internal team writes and maintains our courses by reviewing the regulatory content. We rewrite course material when the standards change, not on a fixed schedule. The most recent significant change was the ANSI/SAIA A92 suite — A92.20 (design), A92.22 (safe use), and A92.24 (training) — which replaced the older A92.3, A92.5, A92.6, and A92.8 standards and phased in between June 2020 and August 2021. Two changes there mattered most to employers: aerial work platforms became MEWPs, and training obligations expanded beyond the operator to supervisors and anyone riding in the platform. Last reviewed September 2026. Spotted something wrong? Email [info@certifymeonline.net](mailto:info@certifymeonline.net) and we’ll correct it. ## What you receive ### What exactly do we get when an operator finishes? Five things, all available the moment they pass: 1. **A printable certificate** naming the operator and the training date 2. **An operator card** you can print immediately 3. **A permanent wallet card**, mailed to you 4. **The onsite evaluation checklist** your evaluator completes and signs — this is the piece that turns training into compliance 5. **A permanent login**, so all of the above can be reprinted 24/7, for as long as you need it Together the certificate and the signed evaluation form are what an inspector or a site safety manager is asking for. Keep both on file. ### How fast does the wallet card arrive, and where do you ship? We ship within the United States only, including Alaska, Hawaii, and US territories. Cards go out by standard mail, expedited shipping isn’t available. **You don’t have to wait for it.** The printable certificate and operator card are available the moment an operator passes the test, and both are valid documentation. The physical wallet card is a durable copy for your wallet or hard hat insert, not the thing that makes someone certified. If an inspector shows up the same afternoon, log in and print. **Outside the US:** the course, the test, the certificate, the operator card, and the evaluation checklist are all digital and available anywhere — you just won’t receive a physical card in the mail. Worth knowing too that our training is built to US federal OSHA standards and the ANSI/SAIA A92 series. Canada (CSA B354) and the UK (IPAF, LOLER) have their own regimes, so confirm your local requirements before purchasing. [Fulfillment Policy](https://www.certifymeonline.net/fulfillment-policy/) ### We lost a card, or need another copy. What now? Log in and reprint it. Certificates, operator cards, and evaluation forms stay available in your account permanently — logins never expire, so there’s nothing to recover and nothing to re-buy. For a replacement physical wallet card, call us at (602) 277-0615. ## Using it at work ### If an operator changes jobs, does the certification go with them? Partly — and the distinction matters. **The training record travels.** The certificate names the operator and the date they completed formal instruction. That’s a real, permanent record, and their login stays active so they can reprint it. **The evaluation doesn’t.** OSHA holds each employer responsible for confirming an operator is competent on that employer’s equipment, at that employer’s worksite. A new employer can’t inherit someone else’s sign-off, and a careful one won’t try to. In practice, a new hire arriving with our certificate has already cleared the classroom requirement. Their new employer still needs to watch them operate and sign an evaluation. That’s usually a short exercise rather than a repeat of the whole course. Anyone telling you their card makes an operator “certified for any job” is selling you something that doesn’t exist. ### Can you do the hands-on evaluation for us? No, and no online provider can. The evaluation has to happen in person, on the equipment your operator will actually use, at the site where they’ll use it. What we do instead is supply the checklist and the record-keeping, and — if nobody on your crew is qualified to sign off — train someone who is. [Train the Trainer certification →](https://www.certifymeonline.net/train-the-trainer-certification/) ### How do we manage certifications across a whole crew? Through the employer portal, which comes with your account at no extra cost. Register your company once — that part’s free — and you get a dashboard where you can: - **Add and remove operators** as people join and leave, including bulk-adding a whole crew at once - **See completion status** at a glance: who’s finished, who’s mid-course, who hasn’t started - **See who’s coming due for renewal** before it becomes a problem, rather than finding out during an inspection - **Export records** for your safety file, an insurance audit, or a general contractor asking for documentation - **Reprint anything, anytime** — certificates, operator cards, and evaluation checklists, for as long as you have the account Logins never expire, so a certificate you issued four years ago is still there when someone asks for it. You only pay for operators you actually enroll, at a flat $75 each, and renewals stay free for life. [Employer login →](https://secure.certifyme.net/app/cmo/employer/login) ### Does your certification work in my state or city? Yes — we’re online, so there’s no training center to travel to and no state we don’t serve. Operators complete the course from wherever they are, and the hands-on evaluation happens on your own equipment at your own site. Our training is built to federal OSHA standards and the ANSI/SAIA A92 series. About half the states run their own OSHA-approved plans — California, Washington, Oregon, Michigan and others — and those can be stricter than the federal minimum. Check your state’s requirements if you operate in one. Outside the US, different regimes apply: CSA B354 in Canada, IPAF and LOLER in the UK. Confirm local requirements before purchasing. [More on training requirements →](https://www.certifymeonline.net/aerial-lift-training-requirements/) ## About us ### Who is CertifyMeOnline.net? We’re part of CertifyMe.net, Inc., founded in **1999** by Tom Wilkerson after an insurance carrier warned him that undocumented operator training could void a claim. We’ve been doing online OSHA training since before most of our competitors existed. **CertifyMeOnline.net** 720 E. Flynn Ln., Phoenix, AZ 85012 (602) 277-0615 · [info@certifymeonline.net](mailto:info@certifymeonline.net) BBB Accredited since 2008, rating A+. We cover aerial lifts, scissor lifts, boom lifts, telehandlers, cherry pickers, and fall protection. ### Are you OSHA-approved or accredited? No, and neither is anyone else, because that doesn’t exist. OSHA does not approve, accredit, endorse, or certify training providers. It doesn’t issue operator licenses or cards either. Any company advertising itself as “OSHA-approved” or “OSHA-certified” is describing a status no agency grants. What OSHA actually requires is that *the employer* certifies each operator, based on training and a documented evaluation. Our job is to deliver training that meets the content requirements in the standards and to give you the documentation that proves it happened. What we can point to instead: BBB accreditation since 2008 with an A+ rating, continuous operation since 1999, and course content maintained against the current ANSI A92 standards. ### How is this different from a free online course? Free lift safety material exists, and some of it is decent as awareness training. What it doesn’t produce is the paperwork. An OSHA inspector or a site safety manager asks for a training record naming the operator and the date, and a signed evaluation showing someone competent watched them run the machine. Free courses typically give you a screen that says “complete” and nothing you can put in a file. Some issue a printable page with no operator name on it at all. What $75 buys is the documentation, the wallet card, the evaluation checklist, permanent access to reprint any of it, free renewals for life, and a phone number where someone answers. If a free course gives you all of that, take it. **Still stuck?** 📞 (602) 277-0615 — [info@certifymeonline.net](mailto:info@certifymeonline.net) 🔑 [Student login](https://secure.certifyme.net/app2/cmo/index) · [Employer login](https://secure.certifyme.net/app/cmo/employer/login) *Regulatory content checked against 29 CFR 1926.453, 1926.454, 1910.67 and ANSI/SAIA A92.22-2021 / A92.24. Found an error? [Tell us](mailto:info@certifymeonline.net) .* [Get your operators certified — $75 each →](https://www.certifymeonline.net/choose-equipment/) ## References - OSHA 29 CFR 1926.453 — Aerial Lifts (Boom Lifts): [osha.gov/laws-regs/regulations/standardnumber/1926/1926.453](https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.453) - OSHA 29 CFR 1926.454 — Training Requirements for Scaffold and Aerial Lift Workers: [osha.gov/laws-regs/regulations/standardnumber/1926/1926.454](https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.454) - OSHA 29 CFR 1926.452(w) — Mobile Scaffold Requirements: [osha.gov/laws-regs/regulations/standardnumber/1926/1926.452](https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.452) - OSHA 29 CFR 1926.454 — Scaffold Training Requirements: [osha.gov/laws-regs/regulations/standardnumber/1926/1926.454](https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.454) - OSHA 29 CFR 1926.451 — General Scaffold Requirements: [osha.gov/laws-regs/regulations/standardnumber/1926/1926.451](https://www.osha.gov/laws-regs/regulations/standardnumber/1926/1926.451) - OSHA 29 CFR 1926.502(d) — Personal Fall Arrest System Requirements - OSHA Standard Interpretation, August 1, 2000 — Scissor lifts are not aerial lifts, are considered scaffolds: [osha.gov/laws-regs/standardinterpretations/2000-08-01-0](https://www.osha.gov/laws-regs/standardinterpretations/2000-08-01-0) - OSHA CPL 02-01-023 — Inspection Procedures for Subpart L, Scaffolds Used in Construction: [osha.gov/enforcement/directives/cpl-02-01-023](https://www.osha.gov/enforcement/directives/cpl-02-01-023) - OSHA eTool — Scaffolding: Scissor Lifts: [osha.gov/etools/scaffolding/scissor-lifts](https://www.osha.gov/etools/scaffolding/scissor-lifts) - OSHA eTool — Scaffolding Training Requirements: [osha.gov/etools/scaffolding](https://www.osha.gov/etools/scaffolding) - ANSI A92.6-2006 — Self-Propelled Elevating Work Platforms - ANSI A92.22 / A92.24 — MEWP Training and Safe-Use Standards ## You May Also Be Interested In - [Scissor Lift Certification](/scissor-lift-certification/) - [Aerial Lift Certification](/training-certification/) - [Scissor Lift Harness Requirements](/scissor-lift-harness-requirements/) - [Boom Lift Certification](/get-scissor-boom-lift-certification/) - [Train-the-Trainer Certification](/train-the-trainer-certification/) - [Fall Protection Training and Certification](/fall-protection-certification/) - [3-Year License Renewal](/3-year-renewal/) - [Scissor Lift Safety Tips and Rules (blog)](/scissor-lift-safety-tips/) - [Step-by-Step Guide to Safe Scissor Lift Operation (blog)](/blog/how-to-use-scissor-lift/) - [• When to Use a Scissor Lift Harness (blog)](/blog/when-to-use-scissor-lift-harness/) [Skip to content](#content) We use cookies to ensure that we give you the best experience on our website. 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