About CertifyMeOnline.net
Why this exists
What we do, and what we don’t
What we won’t say
The company
- Founded: 1999
- President: Thomas V. Wilkerson
- Address: 720 E. Flynn Ln., Phoenix, AZ 85012
- Phone: (602) 277-0615
- Email: info@certifymeonline.net
Who’s behind it
Thomas V. Wilkerson — Founder & President
How we keep this accurate
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Tom’s Story
Back in 1991 I was a rigger. My own boss. I’d started a business on the belief that I could handle complex machinery moving, millwright work, and crane services. I got lucky, found some genuinely talented people, and grew a nice little company — DMX Group Inc. Industrial Contractors — which I ran until 2001.
At our peak we had seven large forklifts, from 7,000 to 30,000 lb capacity, and we routinely rented equipment with 100,000 lb lifting ability. We moved semiconductor manufacturing equipment. Extremely large, extremely heavy, extremely expensive. In clean rooms, no less.
Then in 1999 I got a letter in the mail.
It was from my liability insurance carrier. There was a “new” OSHA rule about operator training, and the letter was blunt about what it meant for me: you have all these machines, and under the new rule you must document training for anyone who operates them. If your operator isn’t certified under OSHA’s guidelines and they do something stupid, we’re not paying the claim.
I called my insurance guy. Sure enough. Now what?
So I called a company I rented from occasionally. “Come on down, we’ll put you through an all-day class and sell you the videos so you can train the rest of your guys to do what they’re already good at.” Then he sort of gargled the price. Fourteen hundred dollars.
I’m thinking: are you kidding me? My guys performed in the forklift Olympics every day. We weren’t moving a pallet of breakfast cereal.
I went anyway. Actually learned a few things. But the instructor said something that stuck with me — the classroom portion of the requirement didn’t have to happen in a classroom. It could be delivered by video, by DVD, or by interactive computer learning.
Light bulb moment
What about the internet? We decided early on that whatever we built had to do two things: solve a real problem, and be so easy to use that it’s like taking aspirin for a headache.
We got the program built, debugged, and live. I think it was a Friday. About two hours later, our first order came in.
That was CertifyMe.net. The aerial and scissor lift programs came later, for the same reason and in the same shape — customers kept asking, and the problem was identical. A crew with one scissor lift shouldn’t have to lose a day and several hundred dollars a head to prove they know how to run it safely.
I never wanted to be the Everything-OSHA-Outfit. I’d rather be genuinely good at a handful of things and make sure one of them is customer service. When something goes sideways for a customer, we treat it as another chance to get it right — even the simple stuff, like where’s my card and when does it ship.
That’s still how we run it to this day.
Tom Wilkerson
Founder, CertifyMeOnline.net